· Portugal: FREE delivery above €120, €7 below €120.
· EU: FREE delivery above €120, €12 below €120.
· Switzerland, USA, Canada and Australia: FREE delivery above €120, €25 below €120.
Please email firstname.lastname@example.org for shipping costs to other locations.
During busy periods, delivery times might increase. If your order is urgent, please contact us at email@example.com and we will happily find a solution for you.
Returns & Exchanges
Your First Shirt: If you’re not happy with your first shirt, we’ll gladly alter or remake it at no charge. Once we perfect your fit, we’ll save your details for easy re-ordering.
Subsequent Standard-sized Orders: We offer exchange within 30 days of the original delivery date. The cost of the exchange will be charged. To avoid incurring extra charges, we will gladly help you to confirm your fit prior to placing your subsequent order.
Custom-Size & Monogram Shirt Orders:
We guarantee that our custom shirts will be delivered like your order. Due to the customization nature, Ambassador Portugal does not offer monetary refunds.
- The item(s) should be in the same condition as you received it.
- Items cannot have been used, washed, ironed, or dry-cleaned.
- Items must be returned in the original packaging with the tag still attached.
- Ambassador Portugal can require payment for items that have been damaged.
- Items must be shipped from the same country they were purchased from.
Avenida Casal Ribeiro nº 28 2º andar
The return cost is on you since you are getting a high discount on the products, we can’t afford free returns. We hope you understand and let us know when you have any questions.
- If you return an item, the return costs are on you.
- If you exchange an item for the first time we will cover the shipping cost of the new item(s), but not the return costs.
*All issues mentioned in the Shipping & Returns Guide are subject to review by the Ambassador Portugal team. Ambassador Portugal reserves the right to deny any remakes/reorders/returns after fair review.